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Frequently Asked Questions (FAQ) – Dailod
Welcome to the Dailod FAQ page!
Here you’ll find answers to the most common questions about orders, shipping, returns, and our services. If you cannot find what you're looking for, feel free to contact us.
1. Orders
How do I place an order?
Simply browse our products, add items to your cart, and complete checkout. You will receive an email confirmation once your order is placed.
Can I change or cancel my order?
If your order has not been processed or shipped, we may be able to cancel or update it.
Contact us as soon as possible at info.dailod@gmail.com or +44 7452 049327.
2. Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the UK.
What are your shipping times?
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Handling Time: 1–3 business days
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Transit Time: 3–5 business days
Typical total delivery time is 4–8 business days.
Do you ship internationally?
Not at this time. We currently ship only within the United Kingdom.
Will I receive tracking information?
Some orders include tracking. If tracking is available, it will be provided in your shipping confirmation email.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy.
You may return your item within 30 days of receiving it, as long as it is unused and in original condition.
What if my item is faulty or damaged?
If your item arrives damaged, faulty, or not as described, we will provide a replacement or full refund at no extra cost. Please contact us immediately with photos.
How do I start a return?
Email us at info.dailod@gmail.com with:
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Your order number
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The reason for return
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Photos (if applicable)
We will respond within 1–2 business days.
4. Payments
What payment methods do you accept?
We accept major debit/credit cards, and any other payment options shown at checkout.
Is my payment information secure?
Yes. All payments are processed securely by trusted third-party payment providers. We do not store full card details.
5. Account & Security
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to view order history and save details for faster checkout.
Is my personal information safe?
Yes. We follow strict privacy and security standards.
Learn more in our Privacy Policy.
6. Policies
Where can I read your store policies?
You can view all policies here:
7. Contact Us
If you still need help, we’re here for you!
Business Hours:
Monday to Friday – 9:00 AM to 6:00 PM
Saturday & Sunday – Closed
Email: info.dailod@gmail.com
Phone: +44 7452 049327
Address:
Dailod
14 Peachfield Road
Chantry
IP2 7PG
United Kingdom